Frequently Asked Questions
Everything you need to know about your Joheela experience
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to initiate a return or exchange.
How do I find my correct size?
Each product page features a detailed sizing guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be changed.
Do you ship internationally?
Yes, Joheela ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.